Missing Hyperdrive Bundle and Broken Home Screen

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? PC
OS Version Newest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 269-822-399
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I had purchased the Hyperdrive bundle through the Web Store and after having claimed it in the game, my home screen completely broke. I now have no visuals for my Cantina and did not receive any rewards from my Hyperdrive bundle. I contacted EA help and they sent me a second Hyperdrive bundle and I still haven't received anything after claiming it. I have tried to delete and reinstall the game and nothing seems to work. I would appreciate any help I can get.
Steps: How can we find the bug ourselves? Purchase and claim hyperdrive Bundle
Connection Type Wifi
Please select your region North America
Country Canada

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Below is a screenshot of what appears when i boot up the game and what happens anytime i try to access my cantina/home screen