Forum Discussion

Anonymous

8 years ago

Approved

Missing Rancor Raid Gear Reward

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 6S OS Version iOS 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) ...

bug

Anonymous

8 years ago

Approved

Spoke with EA support on the phone yesterday, and they confirmed that I did not receive the correct rewards for this raid. They said they were unable to directly fix this issue for me, and directed me here (among other possible fixes). Again, any help would be appreciated. Getting the correct rewards should be a simple fix.

CG_MindTricks
EA Staff (Retired)
8 years ago
@boonchieI sent you a PM.
- Anonymous
  8 years ago
  Approved
  Thanks for the reply. Your PM confirmed exactly what I learned from EA Help yesterday, but still hasn't addressed the fact that I don't have the rewards that were promised for participating in the raid. When can I expect the correct rewards to appear in my account?
- Anonymous
  8 years ago
  Approved
  Still looking forward to some resolution on this issue.
  - Anonymous
    8 years ago
    Approved
    After spending a total of probably 2.5 hours on the phone, I finally got someone at EA customer support to help me resolve this. Not with the gear, but with crystals to allow me to purchase it.