Forum Discussion

Anonymous

8 years ago

Approved

Missing Rancor Raid Gear Reward

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 6S OS Version iOS 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) ...

bug

Anonymous

8 years ago

Approved

Spoke with EA support on the phone yesterday, and they confirmed that I did not receive the correct rewards for this raid. They said they were unable to directly fix this issue for me, and directed me here (among other possible fixes). Again, any help would be appreciated. Getting the correct rewards should be a simple fix.

CG_MindTricks

EA Staff (Retired)

8 years ago

@boonchieI sent you a PM.

Anonymous
8 years ago
Approved
Thanks for the reply. Your PM confirmed exactly what I learned from EA Help yesterday, but still hasn't addressed the fact that I don't have the rewards that were promised for participating in the raid. When can I expect the correct rewards to appear in my account?
Anonymous
8 years ago
Approved
Still looking forward to some resolution on this issue.
- Anonymous
  8 years ago
  Approved
  After spending a total of probably 2.5 hours on the phone, I finally got someone at EA customer support to help me resolve this. Not with the gear, but with crystals to allow me to purchase it.
  - FingolfinTEK
    8 years ago
    I have had the same issue with Rancor raid rewards yesterday and I contacted support but they only offered me 500 crystals which is unacceptable since I'm missing 40 Mk 5 Droid Callers. Why can't they simply give us gear, would make sense to allow them access to this functionality...
    EDIT: My ally code is 924-698-129 and I'd really appreciate it if anyone could take a look. Thanks!