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bacurajosko's avatar
bacurajosko
Not applicable
4 years ago
Solved

Missing Reward Crate from Conquest

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone x
OS Version ios 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 434-921-352
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I never received the crate from last conquest, and its been more than 2 weeks since I should have received it. I contacted the customer support, they acknowledged my problem and said the only thing that they can do is apologize for the inconvenience. I waited and nothing was resolved, so I am hoping someone here can actually help me, rather than just apologize.
Steps: How can we find the bug ourselves? 1.Play the conquest 2. Do not receive rewards
Connection Type Wifi
Please select your region Europe
Country Croatia

    

  • Hi @bacurajosko 

    You earned 90 Conquest Keycards in the previous Conquest (Hard). To earn an end of Conquest Reward in Hard Mode, you needed to earn 100 Conquest Keycards.

    You did not receive rewards at the end of Conquest (Hard Mode) as you did not earn enough Conquest Keycards.

2 Replies

  • Hi @bacurajosko 

    You earned 90 Conquest Keycards in the previous Conquest (Hard). To earn an end of Conquest Reward in Hard Mode, you needed to earn 100 Conquest Keycards.

    You did not receive rewards at the end of Conquest (Hard Mode) as you did not earn enough Conquest Keycards.

  • bacurajosko's avatar
    bacurajosko
    Not applicable
    4 years ago

    That’s impossible, I earned enough for the crate, I’m not stupid, 100% I’ve earned all the conquest keycards needed for that crate.

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