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art-ti3's avatar
art-ti3
12 months ago
Solved

(missing rewards) Bought Lightspeed Bundles for myself

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone 11 pro max OS Version ios 17.3.1 Ally Code: (Find it here: http://bit.ly...
bug
  • art-ti3's avatar
    art-ti3
    12 months ago

    I received my purchases, thank you for your help

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
12 months ago
@art-ti3 Have you reached out to Apple support for a refund?
art-ti3's avatar
art-ti3
12 months ago

And I can't buy these two bundles again because of this. So I don’t do anything and just wait as there are a few days left until the end of the bundles sale

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    12 months ago

    We're aware of this issue and are working on a fix. Feel free to try the suggested workaround. 

    • art-ti3's avatar
      art-ti3
      12 months ago

      If I do it as the instructions say, will I get my money back for these purchases?

      • EA_Gunner's avatar
        EA_Gunner
        Icon for EA QV Team rankEA QV Team
        12 months ago
        @art-ti3 Refunds are handled by Apple in your case. You need to reach out to them.
  • art-ti3's avatar
    art-ti3
    12 months ago

    I also want to note that I did not cancel the purchase and I did not have problems with the app (like other players). SMS from the bank immediately notified me about the debiting of funds

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