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art-ti3's avatar
art-ti3
12 months ago
Solved

(missing rewards) Bought Lightspeed Bundles for myself

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone 11 pro max OS Version ios 17.3.1 Ally Code: (Find it here: http://bit.ly...
bug
  • art-ti3's avatar
    art-ti3
    12 months ago

    I received my purchases, thank you for your help

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
12 months ago

We're aware of this issue and are working on a fix. Feel free to try the suggested workaround. 

art-ti3's avatar
art-ti3
12 months ago

If I do it as the instructions say, will I get my money back for these purchases?

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    12 months ago
    @art-ti3 Refunds are handled by Apple in your case. You need to reach out to them.
    • art-ti3's avatar
      art-ti3
      12 months ago

      will anything bad happen to my game account if I do this? as I wrote earlier, in other games they make a minus count of crystals for this

      • EA_Gunner's avatar
        EA_Gunner
        Icon for EA QV Team rankEA QV Team
        12 months ago
        @art-ti3 Why should it? you are requesting a refund, not a chargeback.

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