Missing Small Galactic Enhancement kit
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S10
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 429-774-874
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Hi, I redeemed the 3 Small Galactic Enhancement kit but only received 2. One is missing. When I go into the app on my tablet it isn't showing up in the inbox and the energy hasn't been added either. If I go into Google Play app and try to redeem another, it says "You've already got this item. You'll need to open SWGOH before you can get it again". It seems like it's waiting for me to get the rewards before allowing new purchases.
Steps: How can we find the bug ourselves? Check my account ingame to view transactions history
Connection Type Wifi
Please select your region Europe
Country France
Hi @sifusan06 and sorry to hear that.
Occasionally when redeeming Google Play points for bundles, there can be a delay between redeeming the point and getting the bundle in game. This is something that we are unable to speed up on our end. Until the bundle comes through in-game, you will be unable to use your Google Play points to redeem to same bundle.
Some players have reported that clearing their cache or restarting/reinstalling can help get the redemption through.
