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Anonymous's avatar
Anonymous
7 years ago
Approved

Missing TW reward for “non participation “. Did Participate

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Apple ipad
OS Version Apple
Ally Code: (Find it here: http://bit.ly/AllyCode ) 365-945-844
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Entered Territory War and lost several teams in unsuccessful attacks. I did not place any defense teams as my toons are too weak. Thought I would be more successful attacking. Did not win any points for the guild but I did enter and participate. Just got a message that says I will not receive guild rewards since I did not participate. In the past I have received rewards with this same level of participation.
Steps: How can we find the bug ourselves? Play Territory War.
Connection Type Wifi
Please select your region North America
Country USA

Entered and participated in recent Territory War. Lost teams attacking strong opponents. Did not place any defense teams. Did not win any battles. My Guild won the war. I received message from game saying that I would not receive the Guild rewards because I did not participate.

in the past, I have received rewards with a similar involvement.

My guild struggles to get 25 members to enter the Territory Wars. We tell people to enter even if they cannot play during the attack phase. If EA decides that you have to enter and earn at least 1 point for the guild, then you need to let the player community know that the reward rules have changed.

i love this game and have spent a lot of time and money on it. Very disappointed by the recent reward denial even though by my definition I did participate.

4 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    My ally code is 365-995-844. Entered wrong number earlier by mistake
  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    7 years ago

    Doesn't help with your current situation, but I recommend setting at least one defensive squad in the future.  This guarantees you some points.  

    The simplest way for the game to determine participation is likely "points vs no points."  

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    7 years ago
    I would use jkray's suggestion of setting at least one defensive squad. Unfortunately, I do believe you need at least one banner to get rewards. If nothing else, set a fleet on defense. If you want to go to the feedback section on the forums, you could suggest they consider logging battle attempts as participation.

    If your guild struggles to get 25 players, have you considered joining another guild?
  • My Ally code is 677-318-959 i didnt received awards for last TW. Right nie i cant logged in to account in game

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