Missing Ultimate ability material

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Iphone
OS Version IOS 17.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 523-319-636
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug did not recieve ultimate ability for rey. 9 of 10 materials, event over. trying to get help for months now. nobody seems to care, and i spent 100s of dollars on this game. i feel like a fool
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Switzerland

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I finished the Rey Galactic legend event. But I only have 9 of 10 Ultimate Ability Mats.
I spent 100s of Dollars to get this char and now i cant finish it due to a bug.

There was an error message right after i won the 5th fight of the tier VI challenge. I had to restart the game, when i logged back in the fight counted as a win, but i didnt not recieve the ultimate ability mat.

I tried to explain this to the ingame support, they treated me like an idiot. I should restart the game they said. If there are any other apps running in the back ground they asked. They said i shouldnt play on an emultart, what i did not!! i had to talk to literaly 12s of people all game me the same usless links. The like 30ths person admited that it was a bug and told me that they cant do anything about it. This is an absolute joke.

FIX THISl This is like the core of the game. u cant let people pay 1000s of dollars to get this legendary cahars and and than even pay the reward to finish theri ultis.

Also i try to report this bug on the forum for the 10th time now, its also buggy on firefox suprise!