Forum Discussion

Not applicable

7 years ago

Solved

Mod collection quest pt. 2 of 8 not crediting mods

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy j7 perx
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 113-175-555
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Mod quest "mod collection pt. 2 of 8" does not credit defense mods collected. The quest appeared after i had completed the defense mod challenges, but i had to sim them again to get credit for completing them. Now it doesnt register the defense mods i've collected from challenges. When i click on the "go" button, it takes me to the mod challenge screen, but i've collected about 10 defense mods from challenges since the quest appeared and it still shows 0.
Steps: How can we find the bug ourselves? Take the same steps i did.
Connection Type Mobile
Please select your region North America
Country United States

‌

bug

EA_HighCommand
7 years ago
Hi @Lugh_Abbadon and thank you for the report.

We've tested it today and the quest progressed correctly when a defense mod was obtained from a mod battle or the defense mod challenge, no matter if the battle was simed or not.

Could you do a clean reinstall of the game, please to ensure all game files are up-to-date and correct? Thank you!

46 Replies

shaunwilko
Not applicable
7 years ago
Me too....
ally code 163-957-746
defence mod quest will not progress...just spent 300 crystals trying to progress...simmed mod challenges.
could you fix and refund the crystals EA?
Hartreq
Not applicable
7 years ago
Still the same issue for weeks and no response.

@EA_HighCommand . . .
HELLO?
EA_HighCommand
EA QV Team
7 years ago
Hi @Hartreq,

Once we've flagged an issue as a bug, our work is done. It is up to the studio guys to decide as to how and when it will be fixed. Sorry that we can't be more helpful here.

As a temporary possible workaround, for now, a lot of people managed to get it to work, when they kept collecting the required mods without selling any.
Hartreq
Not applicable
7 years ago
Yeah, that didn't work for me. I'd figure after two months they would have figured it out. Sad!
Darth_DeVito
Legend
7 years ago
@EA_HighCommand It should be easy to fix this bug. It can happen in all mod challenges and I think I know what is going wrong here. Steps to reproduce:
1. Play to a point where the game gives you a mod quest.
2. Win the Tier I mod challenge, but do not attempt Tier III yet. Start collecting the required 15 mods instead.
3. Collect more than 15 mods. Let's say 20 just to illustrate the math.
4. The counter goes up to 15/15 and step 3 of the challenge is finished.
5. Now sell the 20 mods. Note that the counter has gone back down to 0/15 and the checkmark is gone (which shouldn't happen in my opinion). But the counter is actually at -5/15 now.
6. Collect another 5 mods of the required type. Note that the counter still shows 0/15 since it was actually -5 rather than zero.
7. Collect more mods. Now the counter is finally going up again.
In this example, the player had to collect 40 mods instead of 15. First 20, then another 15 + 5 to make up for the negative counter. And if the player still doesn't manage to beat Tier III and again sells the mods, this starts all over again. The counter goes back down to zero. or below zero if more than 15 mods are sold. And since we tend to sell mods when we're strapped for cash, which happens a lot, this bug is bound to affect a lot of people. The obvious fix is to stop subtracting from the counter once it hits 15, regardless if the other 2 steps of the challenge are completed or not. Maybe you could forward this to the studio guys? Thanks 🙂
EA_HighCommand
EA QV Team
7 years ago
Hi @Darth_DeVito and thank you for the additional input and repro steps, much appreciated!

We will ensure that this is being forwarded to the studio for additional insight.