MOff Gideon Level XIII Gear Bug

I upgraded Moff Gideon's bottom right gear slot (the one that requires Mk 8 Loronar Power Cell) by crafting all components. I bought shards and item packs to assemble the necessary components. When I crafted the final component, all other components disappeared and I had to start over. Is there a way to get a refund or fix this bug? Unfortunately, I didn't take screenshots (didn't know this was an issue until it was an issue).

bug

EA_HighCommand
4 years ago
Hi @Aggressor014,

Sorry that it took so long to get back to you.

Looking at our logs, it looks like you've crafted 1x Mk 5 Merr-Sonn Thermal Detonator, 1x Mk 5 Athakam Medpac, 1x Mk 4 Chedak Comlink Prototype, and 1x Mk 6 Arakyd Droid Caller at that time using several materials you had available. You then used the Mk 4 Chedak Comlink and equipped it to your CLS. You still have 6x Mk 8 Loronar Power Cell in your inventory (which you currently need on your Moff Gideon) but you need him at 7 stars to be able to equip it. We couldn't find any items that went missing, all of them were used around that time. I hope this helps.

7 Replies

EA_HighCommand
EA QV Team
4 years ago
Hi @Aggressor014 and sorry to hear that.

If you fill out all the required details in the template below we can have a look into it. (You should have been presented with those when you created the thread/post)

Product: Star Wars: Galaxy of Heroes
Platform:
What type of device are you experiencing the issue with?
OS Version
Ally Code: (Find it here: http://bit.ly/AllyCode ):
What type of issue do you have?
How often does the bug occur?
Summarize your bug:

Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country
Aggressor014
4 years ago
Hello,
Below is the requested information
Product: Star Wars: Galaxy of Heroes
Platform: iPhone
What type of device are you experiencing the issue with? In-game progression to Gear Tier XIII bottom right which requires the Mk 8 Loronar Power Cell.
OS Version iOS 14.7.1
Ally Code: (Find it here: http://bit.ly/AllyCode ): 958-314-434
What type of issue do you have? Crafting part to make Moff Gideon's gear tier XIII.
How often does the bug occur? This was my first attempt at crafting this item 1 of 1 times
Summarize your bug: I purchased a bunch of items to craft the Mk 8 Loronar Power Cell. When I crafted the last item, it reset all other items I crafted to zero.
Steps: How can we find the bug ourselves? Level up Moff Gideon's gear to XII and attempt to craft the Mk 8 Loronar Power Cell
Connection Type: Wi-Fi
Please select your region: Midwest - Oklahoma
Country: United States
Thanks!
EA_HighCommand
EA QV Team
4 years ago
Thanks for the information. Can you provide us with a date and time when it happened as well, please? Thanks!
Aggressor014
4 years ago
It happened earlier today around 7:30 AM Central Time.
EA_HighCommand
EA QV Team
4 years ago
Thanks!
EA_HighCommand
EA QV Team
4 years ago
Hi @Aggressor014,

Sorry that it took so long to get back to you.

Looking at our logs, it looks like you've crafted 1x Mk 5 Merr-Sonn Thermal Detonator, 1x Mk 5 Athakam Medpac, 1x Mk 4 Chedak Comlink Prototype, and 1x Mk 6 Arakyd Droid Caller at that time using several materials you had available. You then used the Mk 4 Chedak Comlink and equipped it to your CLS. You still have 6x Mk 8 Loronar Power Cell in your inventory (which you currently need on your Moff Gideon) but you need him at 7 stars to be able to equip it. We couldn't find any items that went missing, all of them were used around that time. I hope this helps.
Aggressor014
4 years ago
Ah ok! Didn’t know I needed him to be at level 7 to equip them. Thanks for the help!!!