money lost but no Episode pass

I have tried to buy the episode pass from the webstore around 10 times now, 5 of which have behaved as if they were working and money is now pending to be taken off my card yet i haven't recieved the episode pass,  is their any way i can get my money back or at the bare minimum get the episode pass. 

my ally code is 272-735-133

thank you if anything can be sorted out.