Forum Discussion

Seasoned Rookie

2 years ago

Multiple web store purchases not received

Purchased 3 items in the web store on the 16th. The thread has been updated to saying that the missing items have been distributed but I only received 1 of the 3 orders. I have an in game ticker open...

bug

EA_Gunner

EA QV Team

2 years ago

@Cathendral We need a case number to be able to escalate this issue. You can find the number on ea.com. Sign in with the email of your EA account and check the "my cases" section.

Cathendral

Seasoned Rookie

2 years ago

I found the my cases tab but it says that I do not have any cases with them.

EA_Gunner
EA QV Team
2 years ago
@Cathendral Looks like you used a different EA Account to contact EA Help.
- Cathendral
  Seasoned Rookie
  2 years ago
  I was able to get a case number. Case#166926856
  Apparently my purchase only shows that it was made on the 18th and I need to wait 48 hours.
  Any help in expediting this would be greatly appreciated
  - EA_Gunner
    EA QV Team
    2 years ago
    @Cathendral I'll ask someone to look into the case.