Forum Discussion

LNX9-Phantom's avatar
6 years ago
Solved

NEVER RECEIVE ANY main quest PORTRAIT after bought Hyper drive bundle

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IOS
OS Version I phone 8 plus
Ally Code: (Find it here: http://bit.ly/AllyCode ) 815391629
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Please add all completed portrait especially *Bastila Shan(fallen) to me pls, I already completed a lots of them but never get it, you can check my quest that completed, I was a new player that bought Hyperdrive bundle but after completing many quest that it will unlock the portrait, it won’t unlock for me (mostly dark/light side quest and etc.)
Steps: How can we find the bug ourselves? you can check my completed quest and add my portrait pls
Connection Type Mobile
Please select your region Asia
Country Thailand

Please add all completed portrait especially *Bastila Shan(fallen) to me pls,
I already completed a lots of them but never get it, you can check my quest that completed, I was a new player that bought Hyperdrive bundle
but after completing many quest that it will unlock the portrait, it won’t unlock for me (mostly dark/light side quest and etc.)

hope i can get my portraits especially Bastila Shan(fallen) portrait, I paid too much in this game ☹️

  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago
    @LNX9-Phantom Hey, thanks for the report and good catch! We've now flagged it as a bug that players who purchase the Hyperdrive Bundle can become unable to complete certain quests (thus cannot obtain certain associated rewards) which are limited between certain levels.
    Meanwhile, we've added the Bastila Shan (Fallen) portrait to your account.

    Apologies for the inconvenience meanwhile.

4 Replies

  • Help me pls, I can remember I've to one but lost it after bought hyperdrive bundle (in new player)

    Also I can't receive any Portrait rewards from quest battle like that ☹️, Please I want Bastia Shan(fallen) portrait ☹️

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @LNX9-Phantom Hey, thanks for the report and good catch! We've now flagged it as a bug that players who purchase the Hyperdrive Bundle can become unable to complete certain quests (thus cannot obtain certain associated rewards) which are limited between certain levels.
    Meanwhile, we've added the Bastila Shan (Fallen) portrait to your account.

    Apologies for the inconvenience meanwhile.
  • LNX9-Phantom's avatar
    LNX9-Phantom
    6 years ago
    @CG_MindTricks Thx so much 😃im so happy that i get BSF portrait in my mail box 😃 but there are still more my missing portrait, such as
    1.Cantina Regular
    2.First order tie fighter
    3.Visas Marr
    4.X-wing
    5.royal guard
    6.stromtrooper
    7.B7-N5
    and more(if im missing)
    i hope i can get them back soon after yu fixed the bug 😃 but now i will enjoy with my cutie BSF :D <3, thx again!!
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @LNX9-Phantom We know that there are other Portraits missing.
    But we granted you the Bastila Shan (Fallen) portrait while we work on addressing this issue as it sounded like you really wanted that specific portrait.

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