No "Connect" button in options

Question

So I bought a new phone and wanted to keep playing the game but I cant connect to my Google Play account. I have downloaded the Google Play app, logged in and run SW:GoH through it but it won't link the account with game. I looked for solutions and saw that there should be a button for connecting old account in setting but I don't have it there. Reinstalling the app won't help. It will just log me into new guest account. Thanks for answers.

ea_lanna · Answer

Hi @exfailo,

Did you set up your old device to be ready for the transfer? Also it'd be important to be connected up to wifi (or mobile data but wifi tends to be stronger and more stable).

Double check those things and follow the steps in this EA Help article: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/self-service-tool-star-wars-galaxy-of-heroes/

- EA_Lanna

koenvdhaak · Answer

I also have an issue like this but i cant make an connect button appear

ea_lanna · Answer

Hi @Koenvdhaak,Could you check out the question and advice I shared above please? Let me know in your reply if you've set-up the old device to be ready for transfer and that you've double-checked you've followed the steps to the letter in the article linked above. Thanks, - EA_Lanna

thenikolayo · Answer

@EA_Lanna Same probem here,they told its becouse of my age settings,and they promised me to change it askd for my passport picture,and personal info,wich i gave,than they answerd me they cant change it cuz am a russian,witch is ver racist,plus am not russian am a Serbian,just cuz i use cirilc alphabet dosent mean am russian.Can someone please help me change my in game age?

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No "Connect" button in options

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