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nabokovfan87's avatar
nabokovfan87
5 years ago
Solved

not receiving guild tokens if logged in during guild reset

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Sony Xperia 1 ii OS Version 11 Ally Code: (Find it here: http://bit.ly/AllyCod...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    We have checked your account again going backwards, and we can see that you received the following:

    • Tuesday: 765 Guild Currency | 3/25/2021 - 12:31:33am UTC
    • Monday: 202 Guild Currency | 3/24/2021 - 12:27:33am UTC
    • Sunday: 386 Guild Currency | 3/22/2021 - 11:55:41pm UTC
    • Saturday: 193 Guild Currency | 3/21/2021 - 11:34:59pm UTC
    • Friday: 23 Guild Currency | 3/20/2021 - 11:33:59pm UTC
    • Thursday: 193 Guild Currency | 3/20/2021 - 12:28:02am UTC
    • Wednesday: No guild currency
    • Tuesday: 859 Guild Currency | 3/18/2021 -  12:05:53am UTC
    • Monday: No guild currency
    • Sunday: 333 Guild Currency | 3/16/2021 -  12:24:53am UTC
    • Saturday: 234 Guild Currency | 3/15/2021 - 2:10:22am UTC
    • Friday: 143 Guild Currency | 3/14/2021 -  12:35:55am UTC
    • Thursday: 195 Guild Currency | 3/13/2021 -  12:18:12am UTC
    • Wednesday: No guild currency

    It seems that over the previous 2 weeks, you received your guild tokens 11 out of 14 days. Please ensure that you are completing the daily guild activities that are set for the particular day.

nabokovfan87's avatar
nabokovfan87
5 years ago

Just happened again today and I wasn't in the app. Checked and reloaded the game on both devices. It's been a half hour since reset. Nothing.

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

We have checked your account again going backwards, and we can see that you received the following:

  • Tuesday: 765 Guild Currency | 3/25/2021 - 12:31:33am UTC
  • Monday: 202 Guild Currency | 3/24/2021 - 12:27:33am UTC
  • Sunday: 386 Guild Currency | 3/22/2021 - 11:55:41pm UTC
  • Saturday: 193 Guild Currency | 3/21/2021 - 11:34:59pm UTC
  • Friday: 23 Guild Currency | 3/20/2021 - 11:33:59pm UTC
  • Thursday: 193 Guild Currency | 3/20/2021 - 12:28:02am UTC
  • Wednesday: No guild currency
  • Tuesday: 859 Guild Currency | 3/18/2021 -  12:05:53am UTC
  • Monday: No guild currency
  • Sunday: 333 Guild Currency | 3/16/2021 -  12:24:53am UTC
  • Saturday: 234 Guild Currency | 3/15/2021 - 2:10:22am UTC
  • Friday: 143 Guild Currency | 3/14/2021 -  12:35:55am UTC
  • Thursday: 195 Guild Currency | 3/13/2021 -  12:18:12am UTC
  • Wednesday: No guild currency

It seems that over the previous 2 weeks, you received your guild tokens 11 out of 14 days. Please ensure that you are completing the daily guild activities that are set for the particular day.

  • nabokovfan87's avatar
    nabokovfan87
    5 years ago

    I greatly appreciate your help to resolve this issue and the deep dive into figuring out what happened.

    To close this issue off, I would encourage some sort of a mechanism where if I am receiving 0 tokens, just send me a message that lists my rank in rewards.  As far as a player experience, that seems to be a major gripe where it is causing me to think I'm missing out on something I would normally be earning. 

    My daily tickets was always at 600, and while I don't fully understand the formula behind what amount of tokens I should be receiving, my understanding was that if I am completing my 600 I should at least be getting something.  From the posts on reddit on the topic, it basically summarized the formula as the average is awarded in place of a tie. 

    Again, if I'm supposed to receive nothing, awesome, it's been resolved, but I would like to see something in the inbox that lets me know I received what I was supposed to.  It was weird to me that my being logged-in caused me to not receive the message majority of the time.  It happened one time without my account being logged in during the period, and I haven't had any issues since that occurred.

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