Omicron pop up only provided crystals

Has anyone heard anything from CG on this? So many people experiencing this with no reply so far is frustrating. 

Same here, order it twice because I thought I made a mistake the first time. 849-595-747

Same ... 373-422-413.  Reached out to help immediately after the purchase and getting the crystals and still no response.

Same thing.

i made a separate post yesterday.

278-136-235

Same happened to me twice. Ally code 911-181-313

I've been on the help button in game and the customer supports honestly so shocking. My only hope now is that cg are normally quite good at fixing these mistakes so fingers crossed it actually does 

same here: 627-481-719

Same here, unfortunately, I’m not sure who to contact. 192-137-337

Same thing happened to me….

Ally Code: 356-345-964

Same thing, twice. 489-226-821