Forum Discussion

Rising Traveler

3 years ago

Solved

Over - charged in store (recieved nothing for it) and now my game wont connect

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung s21 OS Version Newest i dont know? Ally Code: (Find it here: http://bi...

bug

EA_Gunner
3 years ago
Thank you for your report. This has been flagged to the team for further investigation.

EA_Gunner

EA QV Team

3 years ago

Missing purchases are handled by EA Help support. Please reach out to them.

rename1010

Rising Traveler

3 years ago

What about the error im getting from it ? I cant even open the game now

And its not "missing purchases" its purchased a random pack thats not even in the store for triple the price...

Now im down 50$ and cant log into the game

EA_Gunner
EA QV Team
3 years ago
Have you tried the Basic Troubleshooting Guide?
- rename1010
  Rising Traveler
  3 years ago
  No, reinstalling or clearing the cache didn't fix it
  Its clearly an error on your end from me clicking restore purchases and its for ever trying to restore a purchase for item that DOESNT EVEN EXIST IN THE STORE that it overcharged me for and is crashing my game repetitively its not something I can control until that is cleared on your end
  - EA_Gunner
    EA QV Team
    3 years ago
    Based on the information available to me, the purchase you claim is missing was already added to your account. I would suggest using a second device to sign into SWGoH. If you don't have another device Bluestacks emulator would be an option.