Forum Discussion

New Ace

2 years ago

Solved

Phone goes to sleep while auto-ing battle

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 12 pro max
OS Version 16
Ally Code: (Find it here: http://bit.ly/AllyCode ) 367218837
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since Title Update 31.5 on iOS, when I am auto-ing a battle the device now goes to sleep.
Steps: How can we find the bug ourselves? - Start battle - Press auto - Don't touch the screen - device goes to sleep
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Since Title Update 31.5 on iOS, when I am auto-ing a battle the device now goes to sleep.

bug

EA_Gunner
2 years ago
Thank you for the report. We've marked your report for further investigation.

15 Replies

weyoon
Rising Rookie
2 years ago
Problem exists on Android phone as well after latest update.
EA_Gunner
EA QV Team
2 years ago
Thank you for the report. We've marked your report for further investigation.
kenscotsman
New Novice
2 years ago
As a work around, I had to set my display to timeout after 5min.
Hope this helps.
angelzzzcthulhu
2 years ago
Yep. Same.
Would love this to be fixed.
Huge engagement issue (at least for me)
trilips
Rising Novice
2 years ago
@kenscotsman New android devices are 30 seconds or a minute timeout max. I hope this gets fixed
Alex84Swgoh
Rising Scout
2 years ago
I have the same problem. I put it on auto and phone goes to sleep. This is a recent issue, I'd say maybe a week or so. It's super annoying, some repeat battles are long and boring so people auto it, except now we can't because it just goes to sleep and pauses.
weissale
Rising Novice
2 years ago
@EA_Gunner Please fix it asap! Auto battles stopped working unless the screen is constantly touched. There are many auto battles that last much longer than 5 min! TB ones especially! Please please! Thank you!
ChilouG
New Scout
2 years ago
@sigsig3131 Lost numerous battles due to that issue since 2 weeks more or less… thought that was my phone but reviewing everything it’s definitely the game
@ea fix this please
sliverbaer
2 years ago
Howdy, Why isn't this issue listed in the Trello Dev Tracker?
https://trello.com/b/vgQhKHMf/swgoh-developer-tracker
kimling69
Seasoned Novice
2 years ago
Still not fixed... is it even on the bug list? I made an in-game bug report and just got the same old same old "new user troubleshooting" guide.
After finally getting in touch with GC the reply was just "I will pass this on...".
Almost a month now... incredibly annoying bug.