Problem with BB LSB

Recently I bought the BB LSB, they charged my credit card and all, I even received the mail with the success message and when I go to my game to see my new units I find the surprise I didn’t received the units and they gave me 4324 crystals instead, pls CG fix the issue I need that conquest feature “win 20 battles with a full team of BB” done and I’m losing time, I want the units I don’t care the crystals.