Forum Discussion

5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 6T OS Version 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 88...

bug

EA_HighCommand

EA QV Team

5 years ago

@TashAureus unfortunately, not that we are aware of.

One thing you could try is to remove the GooglePlay account from the device, restart the device, and then add that account again to trigger the authentication once more.

TashAureus

5 years ago

@EA_HighCommand Still having issues I tried signing in and out of Google acct. It isn't only me so we need a collective solution here

CEO_Rago
Hero (Retired)
5 years ago
Greetings,

have you already tried to uninstall the GooglePlay Games App?

To do so, please go to settings > Google Play Store > Android preferences > Applications.

There you’ll get the option to delete the GooglePlayGames App. After that reinstall it again.

Please report back if it has worked.

Thanks!

Regards.
- ijcath
  Rising Rookie
  5 years ago
  On my device (Google Pixel 3), those instructions don't pan out as there isn't a "Google Play Store" option under settings... I've searched around but am having a hard time figuring out the appropriate steps on my device.
- TashAureus
  5 years ago
  @CEO_Rago Yes I uninstalled Google play games and reinstalled it twice now followed be resets and attempts to log in again
  - cmichaelad2
    5 years ago
    I also tried uninstalling and reinstalling Google Play Games, including restarting my device before reinstalling it. It did not help.