EA QV TeamI checked your account information and the logs available to us. Based on our information you got the currency without issues.
not in the week I'm talking about it was the week before last. Like I stated I couldn't just stop playing the game while you took 13/ 14 days for us to get to this point. I wouldn't be complaining if I got the currency now would I.
Yet again proving your complete incompetence.
you need to got back to the game logs around the 5th , 6th or 7th of April not just for last week
not in the week I'm talking about it was the week before last. Like I stated I couldn't just stop playing the game while you took 13/ 14 days for us to get to this point. I wouldn't be complaining if I got the currency now would I.
Yet again proving your complete incompetence.
you need to got back to the game logs around the 5th , 6th or 7th of April not just for last week.
I know I re purchased the currency when the weekly store refreshed but that was not the week I was complaining about
EA QV TeamI am talking about the dark side currency bundle you purchased on 4/01/2023, 10:42:27am GMT.
EA QV TeamRegarding the weekly shipment section, the DS/LS currency is capped at 144. If you had it close to the limit, DO NOT purchase the tickets before spending the collected tickets.
If I was at maximum the game should not have allowed me to purchase and if it does that is extremely sloppy coding on your part. There is no where in any of your game announcements that you warn your player that this will happen. not now or ever. All other game energy when at maximum awards past the maximum so why would us as the player expect this not to happen if not informed about. For you to the such a Rude tone with me over something you have not bothered to inform players of is quite frankly unacceptable. Who the hell do you think you are? Another support person already agreed as a one time exception that they would reverse the purchase if I came and post this report here and now you are basically telling me I can F off.
This is hardly the customer service you should be providing. I will now plaster this on all the web forums related to the game l can find out there and not just this one.
In the grand scheme of things it costs you nothing to just give me back the crystals which I had collect through my playing of the game. which I will then be respending in the game any way. So I do not understand why you are making it into such a problem to do so
