Purchased but did not receive the items

I purchase the in-game item 'BAD BATCH LIGHTSPEED II.' During the purchase, there was an error message, so after the purchase was completed, I should have received all the characters in the 'BAD BATCH LIGHTSPEED II' Lightspeed pack (5 characters and a ship, see the uploaded file), but I only received about 3500 crystals in the in-game mailbox and did not get any of the 'BAD BATCH LIGHTSPEED II' content.