Purchased episode pass but no reward in game.

So as the title suggests,

I bought the episode pass and the game does not acknowledge that I bought it. 

When I click the button to purchase it in-game, it says I can't buy it again.

I have not received any rewards for it and am losing the daily earned rewards from tier 3 of the marquee event, galactic challenge feats and episode quests as a result. 

EA Help hasn't helped. I have uninstalled and reinstalled to no avail. Any help welcome. 

Cheers.