Purchased not received
Hi, I purchased on 2nd May the hyperdrive bundle. I’ve been charged correctly and received the invoice from Applestore but I’ve not yet received the items, characters, ships, etc.. on mu account co...
Forum Discussion
Hi again,
I'm forced to reopen the case again as I'm totally blocked with the customer srvice not solving the issue.
I've open twice a ticket on my account but is being closed without the case being solved.
The in-game customer service is only answering 1 a every 24 hours and just keeps saying that I provide a mobile screenshot (which is not true as I've shared a PC screenshot, and a scanned copy of APPPLE invoice) but they just keep saying it is no valid to them and redirect me to a link that does not help me at all.
Honestly, I'm desperate and totally fustrated of the way this is being treated. I've spend 49,99€ and I'm just receiveing 1 message a day with a link.
It's the worst customer service I've ever seen. it's 6 days receiving the same, day after day, no conversation, no help, no secondary options, just one message and one link.
I beg you to help me find another way because this is being the worst customer experience I've have ever had.
Attached the whole in-game conversation
Same here.
Bought the hyperdrive last week and still didnt get it. I sended every proof via Tickets and the Hotline said the proofs where ok but they cant activate the bundle because... they think i already have it. Well as everyone can see (id and code below) the bundle hasnt been activated. The Hotline said this forum is my last chance to get my hyperdrive bundle activated. I hope someone can help me
I restored the purchase and reinstalled the game nothing helps.
Id cMbiPJQlT6GYQuJameP9yA
Code 835-912-691
Ticket 111336058 and 111218573
Thank you
