Re: Cannot use my google play account

Hi @Az1raal, 

It sounds like a syncing issue with Google Play honestly as you mentioned you were able to log into your account on another phone. Before I recommend troubleshooting steps, please note own your Player ID and Ally code  while you're able to access your account on that device.

Once you've taken those down, could you try the steps that Google recommends to help with syncing issues in this guide: 

• Fix account sync issues

That guide shares basic and advanced troubleshooting steps for the Google Play App such as:

• Check that auto-sync is on
• Make sure your internet connection works
• Check whether you're having account issues
• Check for Android updates
• Remove & re-add your account
• Force sync your account
• Clear cache & data

Please run through those steps and see if it helps you launch the game again.

- EA_Lanna