Re: Can't log in via Google Play

Hey all,

I just got back in over the weekend and it appears the studio is aware of this happening and investigating. To help speed up the process on getting this resolved for all of you, we could use the following information below:

• Operating System and Version:
• Device Used:
• Ally Code:
• What the Error specifically says (screenshots are amazing):
• Last time this happened (provide date/time-zone/location):
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.):

Thank you for helping us out.

Operating System and Version: Android, Version 9, Patches and updates are up to date.
Device Used: Pixel 2 XL
Ally Code: 895576617
What the Error specifically says (screenshots are amazing): "Failed to sign in. Please check your network connection and try again"
Last time this happened (provide date/time-zone/location): 11-5-2018, PST, California
Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.): Performed all aforementioned actions plus clearing of all cache and storage from Google Play Store, Google Play Games, Google Play Services. Removed account. Added account. All ineffective.

Screenshots Attached.

@EA_Blueberry

Android 9

Pixel 3

622-513-837

Error: https://i.imgur.com/tMFJQej.png

Minutes before this post

Tried all app/device troubleshooting, up to and including resetting the whole device and installing just the SWGOH app on the reset device - didn't work.

It only affects this device, I can sign in on an bluestacks android emulator with the same account. Likewise my google play account works fine on the device for other apps.

My support ticket is 44410234, I've done everything from the troubleshooting page, cleared app cache, restarted device, tried it on different wifi connections and 4g - the traffic is getting out of my network fine anyway, see below;

id=20085 trace_id=319 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022499795, ack 449694988, win 465"
id=20085 trace_id=319 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=319 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=320 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022501163, ack 449694988, win 465"
id=20085 trace_id=320 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=320 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=321 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022501509, ack 449695348, win 476"
id=20085 trace_id=321 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=321 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=322 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:43664->172.217.11.46:443) from internal. flag [.], seq 5952125, ack 889734907, win 520"
id=20085 trace_id=322 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d55, original direction"
id=20085 trace_id=322 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:43664"
id=20085 trace_id=323 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:43664->172.217.11.46:443) from internal. flag [.], seq 5953130, ack 889736048, win 542"
id=20085 trace_id=323 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d55, original direction"
id=20085 trace_id=323 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:43664"
id=20085 trace_id=324 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:43664->172.217.11.46:443) from internal. flag [.], seq 5953130, ack 889736048, win 542"
id=20085 trace_id=324 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d55, original direction"
id=20085 trace_id=324 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:43664"
id=20085 trace_id=325 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:43664->172.217.11.46:443) from internal. flag [.], seq 5954123, ack 889736999, win 564"
id=20085 trace_id=325 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d55, original direction"
id=20085 trace_id=325 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:43664"
id=20085 trace_id=326 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:43664->172.217.11.46:443) from internal. flag [.], seq 5954123, ack 889737092, win 564"
id=20085 trace_id=326 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d55, original direction"
id=20085 trace_id=326 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:43664"
id=20085 trace_id=327 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022501509, ack 449695348, win 476"
id=20085 trace_id=327 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=327 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=328 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022502877, ack 449695348, win 476"
id=20085 trace_id=328 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=328 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=329 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022503045, ack 449695890, win 487"
id=20085 trace_id=329 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=329 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"
id=20085 trace_id=330 func=print_pkt_detail line=5384 msg="vd-root:0 received a packet(proto=6, 192.168.1.115:49286->172.217.11.10:443) from internal. flag [.], seq 1022503045, ack 449696357, win 498"
id=20085 trace_id=330 func=resolve_ip_tuple_fast line=5459 msg="Find an existing session, id-000d7d4b, original direction"
id=20085 trace_id=330 func=__ip_session_run_tuple line=3277 msg="SNAT 192.168.1.115->82.38.28.125:49286"

• Operating System and Version: Android 8.1.0
• Device Used: Note 9
• Ally Code:337-785-261
• What the Error specifically says (screenshots are amazing): Failed to sign in. Please check network connection I attached a screen shot 
• Last time this happened (provide date/time-zone/location): 11/5/18 0944 EST
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.): uninstall and reinstall of the application and Google Play Game services. Cleared app data. 

• Operating System and Version: Android 7, 8, and 9 (Stock on Pixel XL, Oxygen OS 9 on OnePlus 6T, 7 on Moto G5, 8 on Moto Z2)
• Device Used: Pixel XL, OnePlus 6T, Moto G5, Moto Z2
• Ally Code: 575-555-461
• What the Error specifically says (screenshots are amazing): See below
• Last time this happened (provide date/time-zone/location): Every day 10-20 times a day since the content update last week
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.): Everything. Cleared Cache/Data, reinstalled app, tried multiple phones, all software updated, even tried completely resetting the phone and using a new google account.

@Jonnehs

You got me all excited! Tried Bluestacks but same error for me 😞

Samsung Galaxy s9  

Date 20181105

Location for Irwin ca

I've uninstalled  reinstalled reset turned on and off phone I've tried everything I can think of really appreciate that this is being looked into 

@EA_Blueberry

• Operating System and Version: Android 7.0
• Device Used: Asus Zenpad 8.0
• Ally Code: 445-751-669
• What the Error specifically says (screenshots are amazing):  Failed to sign in. Please check your network connection and try again.
• Last time this happened (provide date/time-zone/location):  November 5th, 20:10 GMT +2, Bulgaria
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.):
  • Clearing all possible cache - Google Play Store, Google Play Games, SWGOH
  • SWGOH is shown as "Connected" in Connected Apps of "Google" settings menu, trying to remove the connection and reconnect, no success
  • Removing and re-adding the Google account (several times)
  • Changing internet connection on different WiFis and mobile 4g WiFi hotspot
  • HARD DEVICE RESET - several times

Operating System and Version : Android 8.0.0

Device used : Samsung Galaxy S8

Ally code : not sure

What the error says : 'Failed to sign in.Please check your network connection and try again

Last time it happened : Every attempt for the last day, most recently 20:31AM GMT            on 15th November

Troubleshooting :

uninstalled and reinstalled SWGOH, Google play games, removed and re-added all Google accounts on device, cleared data and                cache from SWGOH and all Google apps, updated software on phone and restarted. Factory reset phone. Added a new google account with no success

@EA_Blueberry

• Android 8.0.0
• Sony Xperia XA2 (H4113)
• 889497594
• same thing as everyone says: "Failed to sign in. Please check your network connection and try again"
• 06 Nov 2018, 00:07, UTC+3 TZ
• Tried to:
  • Rebooted many times
  • Clear game app cache and data
  • Clear google services cache and data
  • Clear google play cache and data
  • Uninstall both game and google play
  • Removed google account from device
  • Revoked game permissions at google website
  • Reinstalled all listed above, adding google account to device, started game, allow everything asked. No luck.

When I opened google play app, it seems to be logged in. Other games works well with the same google account.

@EA_Blueberry no idea if it is significant but this Google play games popup is pretty new, a change in behaviour.

See attached. It falls just after trying to login with this.

• Operating System and Version: 8.0.0
• Device Used: Samsung Galaxy S7 Edge
• Ally Code: 424-873-928
• What the Error specifically says (screenshots are amazing):
• Last time this happened (provide date/time-zone/location): yesterday
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.):

Everything is up-to-date

Multiple clear data/cache

Multiple phone restarts

Multiple reinstalls of the app

Reinstalled google play services

Tried with different accounts
Tried multiple different wifi networks, tried no wifi network

Tried different apps to make sure my accounts worked

Tried going through the tutorial not logged in and then tried switching accounts

Tried multiple devices

I even tried calling customer support last Thursday.  He claimed some servers were "down for maintenance" and would be up within an hour.  4+ days later and I still can't log-in.  He also said I would be compensated for my lost playtime.  But I think he was just trying to get me off the phone.

*Finally* got back in.  I got a network error as I was trying to log-in.  How are we going to get compensated for losing over 4 days of playtime?

Thanks.

I'm back in

Back in as well. Thank you to whoever got us fixed. 

Yes I'm back in too, it looked like the game wanted permission to know my age and was unable to request it is something before? This time when I launched it out asked for my age and I allowed it.

Will we be getting all our stuff from 4 days of not being able to play back ? thanks

Yes, glad we are back in. Hopefully we'll be seeing a nice care package in our inbox for the almost a week of missed content.

First locked out early afternoon on Oct. 31st. Resolved November 5th after fleet awards were given. 5+ days of being locked out. 

Energy & Mod Energy: 240/day * 5 = 1,200 each

Ship & Cantina Energy: 120/day * 5 = 600 each

5 days of Challenges & Fleet Challenges

4 days of Galactic War (since you can carry one refresh) = 4,800 GW Tokens

3 days of Squad Arena (50-100) = 1,875 Arena Tokens (rewards expire 48hrs)

3 days of Fleet Arena (50-100) = 3,750 Fleet Arena Tokens

4 days daily login rewards = 1 Zeta, 1 Omega, 150k credits, 120 crystals (last 4 rewards)

Entire Marquee Event

Grandmaster’s training (Mythic)

Military Might

Contraband Cargo

Did I miss anything?

Logged in successfully once again. 

Great to see that we have some of you getting back into the game now and once again we appreciate all your help providing us the info we asked for. 

I'm going to keep an eye on this thread for a bit before I mark it as solved in case we still have more reports of this. 

Have fun!

@EA_Blueberry it's only half solved, there is still the matter of 4 days worth of progress werew all missing. Are there plans to address that?