Forum Discussion

syrioq's avatar
syrioq
7 years ago
Solved

Can't log in via Google Play

Ever since the clone update 10/31/18, I can't log in to Google Play Games for swgoh. Every other app works, but not this one. Cleared cache, data, tried on 3 different devices (Android), and both wif...
technical issues
  • CG_MindTricks's avatar
    CG_MindTricks
    7 years ago
    Hi all, this issue should be resolved now.
    If anyone still has this issue please send me a PM.

    Thank you and apologies for the inconvenience.
syrioq's avatar
syrioq
7 years ago
If you can contact any allies or guild mates outside of game, they can tell you. If you ever sync'd your account with swgoh.gg, you can also see it in your profile there.
shlain's avatar
shlain
7 years ago
I am a firm believer in flying solo so I have no allies and I am part of no guilds. So the only way I'd know my ally code would be by successfully logging into the game.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Same Here
    • Anonymous's avatar
      Anonymous
      7 years ago
      • Operating System and Version: 8.0.0
      • Device Used: Samsung Galaxy S7 Edge
      • Ally Code: 424-873-928
      • What the Error specifically says (screenshots are amazing):
      • Last time this happened (provide date/time-zone/location): yesterday
      • Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.):

      Everything is up-to-date

      Multiple clear data/cache

      Multiple phone restarts

      Multiple reinstalls of the app

      Reinstalled google play services

      Tried with different accounts
      Tried multiple different wifi networks, tried no wifi network

      Tried different apps to make sure my accounts worked

      Tried going through the tutorial not logged in and then tried switching accounts

      Tried multiple devices

      I even tried calling customer support last Thursday.  He claimed some servers were "down for maintenance" and would be up within an hour.  4+ days later and I still can't log-in.  He also said I would be compensated for my lost playtime.  But I think he was just trying to get me off the phone.

      *Finally* got back in.  I got a network error as I was trying to log-in.  How are we going to get compensated for losing over 4 days of playtime?

      Thanks.

      • Kluh32's avatar
        Kluh32
        7 years ago

        I'm back in

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