Re: Can't Login or Connect on Android

Hi @Daft_Boss, 

I'm catching up with threads shared on here and spotted yours. You may have already contacted our support team but just incase, I'll do my best to reply on this. Please keep in mind that I won't have any visibility on your account information from Answers HQ to confirm if it is an underage account we're dealing with here or not but going off of what you've shared in your opening post it sounds like that's the case so I'll reply assuming we're dealing with an underage account and where that leaves you with this. 

Unfortunately, underaged accounts don't have the "Connect" feature available due to legal restrictions and child protection measures. Therefore it is not possible to transfer an underage account from one platform to another. The SWGOH account should get that option once it's reached the age to 'Age up'. The age will depend on the country of origin as each country has it's own determined appropriate age. This EA Help article will share more information on underage accounts: How parental controls impact child accounts 

- EA_Lanna