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Bubarik10's avatar
Bubarik10
New Rookie
2 months ago

Revan did not recieved.

Hello!

I purchased two Light Speed Bundles today — the Light Side Revan bundle and the Dark Side Revan bundle.

I did receive the characters from the Dark Revan bundle, and I also received two crystal grants (about 1300–1350 crystals each).  
However, I did NOT receive the characters from the Light Side Revan Light Speed Bundle.

The payment for both bundles was successfully charged from my card.  
I have bank statements confirming both transactions.  
Additionally, the Light Side Revan bundle disappeared from the Web Store after purchase, which also confirms that the transaction was completed.

**My Ally Code:** 895-782-926  

Please review this purchase and grant the missing characters from the Light Side Revan Light Speed Bundle.

Thank you for your assistance!

8 Replies

  • 4bp8itgf9zd3's avatar
    4bp8itgf9zd3
    Seasoned Newcomer
    2 months ago

    Me too, so mad and want my money back or the bundle? Seems like a bait and switch tactic, just don’t complete the transaction if you cannot deliver the bundle!

    EA, please refund my $ or provide the bundle ( Darth Revan bundle ) 

    Ally code: 294-827-948

    Thank you!

  • anakinadidas's avatar
    anakinadidas
    Seasoned Newcomer
    2 months ago

    This happened to me as well, but I received the rewards for the Light Side Raven and not the Dark Side Raven.  

    Hoping EA can help me out!

    Ally Code: 884-335-663

  • Bubarik10's avatar
    Bubarik10
    New Rookie
    31 days ago

    I contacted support through the game today. They asked for a screenshot of the payment email. I sent it, but so far there's been no response.

     

  • SuitsOwnLi's avatar
    SuitsOwnLi
    Rising Newcomer
    31 days ago

    They will keep switching chat advisors and ask you to submit the same screenshot theyre **bleep** useless

  • Bubarik10's avatar
    Bubarik10
    New Rookie
    31 days ago

    Today i recieved  anser from support:I attached a screenshot

     

    They are saying that they checked the account and the crystals were credited. So what else do I supposedly want?))

    So basically, I bought the Light Speed bundle, they gave me crystals instead, and they think everything is fine?

    If I needed crystals — I would have just bought crystals. This is nonsense.

  • Bubarik10's avatar
    Bubarik10
    New Rookie
    31 days ago

    Today i recieved  anser from support.

    They are saying that they checked the account and the crystals were credited. So what else do I supposedly want?))

    So basically, I bought the Light Speed bundle, they gave me crystals instead, and they think everything is fine?

    If I needed crystals — I would have just bought crystals. This is nonsense.

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