Re: Crashing on Samsung S10 since Dark Trooper update

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Pinning to the top for visibility. This is not considered an accepted solution

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Hi folks, 

Thanks for reaching out to let us know you're experiencing this. Please try the following troubleshooting steps in this sequence and If the issue persists after those steps, could you grab a screenshot of the error message you're seeing and include it in your reply with your ally-code.

Troubleshooting steps:

• Close background apps
• Check for updates: Open the App Store > Tap Updates >Tap Update beside any app that shows an available update. Ensure you have a Wi-Fi connection for any updates.
• Restart your phone
• Restart your Wi-Fi: (If you're not using Wi-Fi, try it with Wi-Fi). Head to Settings > General > Reset > Tap Reset Network Settings >Scroll down to see the Wi-Fi and Mobile Data sections. Now, test your connection with these steps.
• Check date and time: If these are out of sync with your actual location, they’ll throw off your phone and they’ll need to be corrected.
  • If you’re using a VPN, disable it, then reload or reinstall your app.
  • If the time and date don’t match your actual time zone, update it and see if everything starts working as normal.
• Clear Safari Cache: Clearing your Safari cache will help with certain games. Follow the steps listed in the Delete history, cache, and cookies section.
• Reinstall the app.

- EA_Lanna