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EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Re: Data Card Stole My Cantina Energy

Hi @Calliessm 

This occasionally happens when your game is out of sync from the server. The energy has already been used and 

The -128 energy is seen occasionally when your client gets out of sync with the game server and the energy has already been used. The Bronzium actually is just re-syncing your energy. You didn't actually lose any energy while opening it.

We have checked your account and can see that you refreshed your Cantina energy on 29th of May at 6:01:35am UTC. You then spent 8 sim tickets (128 Energy) on Cantina Node 8-F at 6:01:38am UTC and then opened the Bronzium Pack at 6:02:13am UTC.

  • Spent: 8 Sim Tickets.
  • 25600 Ship Building Materials.
  • .
  • 128000 Credits.
  • 1 Sim Tickets.
  • 448 Cantina Credits.
  • 16 T3 Training Droid.
  • 80 T1 Training Droid.
  • 4 Ability Material Mk I.
  • 20 Incomplete Signal Data.
  • 256 T1 Enhancement Droid.
  • 16 T2 Training Droid.
  • 4 Ability Material Mk III.
  • 8 Ability Material Mk II.

3 Replies

  • Calliessm's avatar
    Calliessm
    5 years ago

    Thank you so much for your reply, but unfortunately the rewards didn't update. As you can see in the screenshot I provided with the empty energy (I took after I opened the bronzium), I only had 17 signal datas - the same 17 that I had before I bought the refresh.  According to the system, I should have had 37, which makes complete sense. It just didn't happen. I didn't get credits or anything, either. What can I do?

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    5 years ago

    We looked into this further. You currently have 56 Incomplete Signal Data.

    You had 17 before this sync issue happened. So we'll start there. Please see below to see the amount you received and the time they were received at.

    17 + 20 (6:01:38am UTC) + 14 (6:34:45am UTC) + 16 (6:17:57am UTC on 30th May) +14 (0:21:08am UTC on May 31st) = 81

    -25 from upgrading Fives to Relic 5 (6:34:50am UTC).

    Taking away the 25 from relicing Fives to r5, that leaves you with 56 Incomplete Signal Data which appears to be correct.

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