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3 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi all,

    We've manually fixed all affected accounts now and you should be able to log back into the game without further trouble.

    Thanks for sticking with us!

  • rogue-611's avatar
    rogue-611
    7 years ago
    Appreciate the fix. Can you tell us what the issue was so if it ever happens again we know what to tell customer support? If this had been isolated to one account I fear it would not have gotten the attention it did this time around. Also, it would be good to know it we can expect any compensation for lost progress as this loss of access lasted over 24 hours. Thanks again - Glad to be playing again!
  • jessefresh224's avatar
    jessefresh224
    7 years ago

    What about all the missed rewards from this happening? With Darth revan coming I needed all the time I can get. 2 days of lost rewards and zero compensation? I gotta say that's terrible customer service.

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