Re: How do you submit an “in game ticket?”

@EA_Lanna Hi And thank you. I was able to submit the ticket. However, the EA Help representatives keep asking for the same information and never actually telling me what is wrong with what I’ve sent them. To my knowledge I’ve provided it to them. I’ve asked that someone call me to walk me through the issues but I just get the same copy and pasted response.

It’s hard to imagine anyone putting in as much effort as I have to receive a product they have already purchased.

Hi @gOD_Father777_Pe,

The support team ask for valid Proof of Purchase. If you've supplied proof of purchase in line with what is detailed in this EA Help article for mobile purchases, the support team will be able to proceed and deliver the content you're missing: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/#mobile

It might take a day or two for the content to arrive but if it takes longer than that, after trying the available troubleshooting steps first, the support team may need to escalate your case. If you check out this thread it will link to the steps relevant to your platform: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-p/7471906#M4128

- EA_Lanna

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@EA_Lanna wrote:
Hi @gOD_Father777_Pe,

The support team ask for valid Proof of Purchase. If you've supplied proof of purchase in line with what is detailed in this EA Help article for mobile purchases, the support team will be able to proceed and deliver the content you're missing: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/#mobile

It might take a day or two for the content to arrive but if it takes longer than that, after trying the available troubleshooting steps first, the support team may need to escalate your case. If you check out this thread it will link to the steps relevant to your platform: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-p/7471906#M4128

- EA_Lanna

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(CM: Edited to remove images displaying personal/private information. Please protect your details!!)

Hi @3ei3izlf6a1x, 

It's been a while since this thread was last active so I'll lock it here to limit further necroposting. Please feel free to pop open a new thread and add some more information about your case such as what happened and what steps you've already tried.

Please also keep in mind @3ei3izlf6a1x, when sharing screenshots, chat logs or any content that contains personal information, your own or others, to block that information out before posting it on this forum. Answers HQ is a public forum visible to everyone. Not all readers will be well-intentioned and may seek to misuse that information. As a result, we have rules in place to help protect your personal information and that of others. I've edited your post to remove those images as a result. 

- EA_Lanna