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gOD_Father777_P's avatar
gOD_Father777_P
5 years ago
Solved

How do you submit an “in game ticket?”

I purchased a crate of crystals and was promoted to verify my payment. I got redirected to the Apple store to do so and did it. I then got the in game pop up that my purchase was successful and I was...
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    5 years ago

    Hi @gOD_Father777_Pe, 

    Thanks for asking. The steps will direct you back to the help page, that is working as intended. By creating a ticket on the help site by starting that process from your SWGOH account, it will ensure the ticket will generate necessary information and link to your SWGOH account when the Help ticket reaches the support team.

    The full steps to send in a Help Ticket from your SWGOH account are: 

     
      1. Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen
        Spoiler
      2. Tap the Help button and your game will connect to the EA Help support site. 
        Spoiler
        The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket.

      3. To make a support ticket, scroll down to the bottom and click the Contact Us button
        Spoiler
        • or open EA Help article and select the Contact Us button at the bottom of the article contents:
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      4. From there, select the relevant help categories and submit a help ticket

    - EA_Lanna. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago
Hi @gOD_Father777_Pe,

The support team ask for valid Proof of Purchase. If you've supplied proof of purchase in line with what is detailed in this EA Help article for mobile purchases, the support team will be able to proceed and deliver the content you're missing: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/#mobile

It might take a day or two for the content to arrive but if it takes longer than that, after trying the available troubleshooting steps first, the support team may need to escalate your case. If you check out this thread it will link to the steps relevant to your platform: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-p/7471906#M4128

- EA_Lanna
3ei3izlf6a1x's avatar
3ei3izlf6a1x
3 years ago
@EA_Lanna wrote:
Hi @gOD_Father777_Pe,

The support team ask for valid Proof of Purchase. If you've supplied proof of purchase in line with what is detailed in this EA Help article for mobile purchases, the support team will be able to proceed and deliver the content you're missing: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/#mobile

It might take a day or two for the content to arrive but if it takes longer than that, after trying the available troubleshooting steps first, the support team may need to escalate your case. If you check out this thread it will link to the steps relevant to your platform: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-p/7471906#M4128

- EA_Lanna

(CM: Edited to remove images displaying personal/private information. Please protect your details!!)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @3ei3izlf6a1x, 

    It's been a while since this thread was last active so I'll lock it here to limit further necroposting. Please feel free to pop open a new thread and add some more information about your case such as what happened and what steps you've already tried.

    Please also keep in mind @3ei3izlf6a1x, when sharing screenshots, chat logs or any content that contains personal information, your own or others, to block that information out before posting it on this forum. Answers HQ is a public forum visible to everyone. Not all readers will be well-intentioned and may seek to misuse that information. As a result, we have rules in place to help protect your personal information and that of others. I've edited your post to remove those images as a result. 

    - EA_Lanna

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