Forum Discussion

Hero (Retired)

Re: Is there an official process for changing the age of your account?

sorry for the late response!

There once was an update to address underage accounts. Please follow the instructions from the link to setup your age correctly.

After that you should be able to access the guild chat.

All the best,

Create a ticket from the in game Help menu (Settings -> Help)
You will be redirected to help.ea.com and prompted to select a topic -> Select “Connection and tech support” then scroll down and click on “Contact Us”
You will be prompted to select issue -> Select “Installation” and fill in your Ally Code
Select Contact Option and fill in the information required (First name, Last name, Email address) and click “Next”
From the “Recommended Support Option” scroll down to “Other Support Options” and select either “Chat” or “Get a call”
You will then get in contact with an EA Advisor and request a date of birth change/update. Our customer support team will guide you through the process. You will need to verify your age with the support representative.