Community ManagerOk, so your issue isn't the same as the other reports. You're able to see the EA Connect button and don't encounter the error messages displayed in the Webstore Error Guide? I'll move your posts into their own thread to limit mixing up issues together.
Have you tried any troubleshooting aside from changing up the connection type? What make and model are you playing SWGOH from?
Thanks,
EA_Lanna
I have gone through the help team in game and followed what they had asked and it was unresolved.
iPhone 13.
Community ManagerThere are troubleshooting steps you could try from your side to see if it helps you with your connectivity issues. As you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone".
- EA_Lanna
I am still having the same issue
Hi. 3 weeks on since my last reply and still having issues. I have narrowed it down to when my phone is connected to wifi it won’t load the game properly. No matter which wifi it’s connect too, mine, my workplace or someone else’s, it won’t load.
no issue with cellular connection
Community ManagerSorry for the delay, the thread updates got lost among the many others across the entire board. If you're ever in need of immediate support, please go directly to the support team. They are better set up to provide one-on-one support and they can look into and discuss personal account issues and specifics where we can't on Answers HQ. Here's how you can reach them:
Hmmmm there shouldn't be this issue connecting after fully running through the troubleshooting steps I shared. What that leaves us with is a potential storage issue. Try to clear up some storage space on the device, ensure background apps are closed and try again.
If that doesn't work, test it from another device.
- EA_Lanna
