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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Re: No Crystals in Store

Hi @Robbin0302

Thank you for adding that screenshot. Can you share what steps you've taken so far?

- EA_Lanna

4 Replies

  • @EA_Lanna thank you for your reply. i have been posting on forums that’s as much as i can do. I have been purchasing crystals monthly since the game launched and yes my account started as Mol Eliza perhaps underage account (using my nieces) account linked to mine. still there are no crystals i can purchase. what can i do?
  • @EA_Lanna Greetings I hope you are well, I have been creating tickets through my PC but still have not heard back. I was wondering if you could assist me on this?
  • I have been having  the exact same thing happen I've talked to 3 different representatives and they couldn’t fix it yet 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @swgsolidsnake,

    You said you've been in touch with support and the troubleshooting they suggested hasn't helped? It sounds like a bug in that case. Could you flag it over on the bug boards so the team can track it for investigating please?

    - EA_Lanna

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