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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
7 years ago

Re: No event icon

Hi @Mrbotany, 

A few quick questions:

  • When did this first happen? Is it still happening consistently?
  • Would you mind uploading a screenshot of what you're encountering? It would help to see what your seeing 🤔
  • Would you be on an Android device or an iOS device?
  • Could I also ask you also jot down what troubleshooting you've done so far?

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For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. 🙂
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2 Replies

  • Mrbotany's avatar
    Mrbotany
    7 years ago

    Lanna,

    Thanks for the reply.

    This is intermittent. It is during the sign up phase for TW, the icon doesn't show up on the right side of the screen. I can't upload a screenshot now as TW is over, although the screenshot would just show a lack of an icon while the event is active!

    I am on android.

    I have not done any troubleshooting as I don't know what COULD be done to make an icon appear. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi @Mrbotany,

    Yes troubleshooting can help it to appear. 🙂  I know that TW is over now but if you're ever in need of the Android troubleshooting steps for again, I'll link hyperlink the EA Help article here.



    _______________________________________________________________________________
    For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. 🙂
    _______________________________________________________________________________

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