Forum Discussion

EA Staff (Retired)

Re: Stuck on checking for updates screen

Hey, if you are still encountering this issue, can you please reinstall the game, load it and then leave it in the Home screen for around 30 min without playing until it's finished downloading all the assets?

Let me know how it goes, thank you.

2 Replies

Anonymous
8 years ago
I am having the same issue, I uninstalled and reinstalled my game and when I fire up the game it's stuck at the checking for updates screen
CG_MindTricks
EA Staff (Retired)
8 years ago
Depending on the platform you are playing on, there is a list of troubleshooting steps listed in these articles:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Might also worth a try to switch network connection. If you are playing on mobile data, try Wi-Fi and the other way around.

Thank you.