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CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Re: SWGOH: Store error.

@Antragonia Sorry to hear you encountered this issue. Without the Ally Code I can't really check anything on our side. Have you already tried to restart the game? If so and the issue remains, you can try to reinstall and it should fix the issue.

21 Replies

  • Antragonia's avatar
    Antragonia
    6 years ago
    @CG_MindTricks I tried to buy on my second account and I can't buy too.
    Ally: 292-672-773.
    Maybe will be the same reason of issue.
    I tried reinstall, restart, readd payment and still doesn't work.
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @Antragonia Thanks, I checked the Ally Code you provided and on our side it looks like the purchase failed due to user cancelling. Can you purchase anything in any other games using your Google Account?
  • Antragonia's avatar
    Antragonia
    6 years ago

    @CG_MindTricksYes. I bough gems in another games. I can buy games in google store too.

    In SWGOH i tried pay by visa and paypal. In every methods i have the same issue.

    In Gpay i see reason "transaction rejected". 

  • Your not the only one, i am having the same issues on Google Play with the Hyperdrive Bundle while trying to buy it.

  • Tried Debit and Paypal, neither worked, my other option would be redeem code via a google card however I don't want to buy this and find out it doesn't work because then i'd have spent the money and got nothing out of it, so no same boat, doesn't seem to work at all.

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @EmperorXirco Are you encountering the same issue today? Can you please tell me what's your country and Ally Code and if this is the only game you have issues with when trying to purchase something using the Google Play account?
  • EmperorXirco1's avatar
    EmperorXirco1
    6 years ago

    @CG_MindTricks Ally Code is 421-656-671. Country England. Just tested by buying the cheapest amount of crystals on the game and this instantly went through however the Hyperdrive bundle is instantly declinded each time you attempt it.

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @EmperorXirco Thanks for updating us on your progress. So you didn't do anything different? The purchase just went through for you on Saturday? Did you use PayPal or Visa?
  • EmperorXirco1's avatar
    EmperorXirco1
    6 years ago

    @CG_MindTricks I had been using Visa at times and then Paypal at others, most of the times it hadn't worked however, i decided to try again randomly at a certain point and it worked again, I had a private message open with @Antragonia at the time and mentioned that it worked for me and to see if it worked for them. didn't work for them at the time so I'm not sure why it started working suddenly, its a bit unusual if anything.

  • falconswgoh's avatar
    falconswgoh
    4 years ago

    @CG_MindTricks I have the exact same problem with bith my iphone and ipad. My allycode is 924532179 (country: spain). Tried to purchase different packs and it didn’t work out. Even the cheapest crystal pack gives problems 

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