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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Website Login Difficulties

Hi @skyguytnfm

Let's see if we can get to the bottom of it for you. Can you try connecting your EA account to SWGOH first by clicking on the EA Connect option:

  1. Open Star Wars: Galaxy of Heroes
  2. Go into the settings menu.
  3. Select "Connect", and then "EA Connect".
  4. Follow the steps in the game to link your account.

Once that connection has been established, please try to login to the webstore again. 

- EA_Lanna

4 Replies

  • skyguytnfm's avatar
    skyguytnfm
    Not applicable
    3 years ago

    Thanks for responding @EA_Lanna. I’ve already linked my account and attached a screenshot of what happens when I try and do it again.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @skyguytnfm,

    Thanks for trying those steps. I'll shoot you a DM soon, please keep an eye out for it.

    - EA_Lanna

  • Kenface's avatar
    Kenface
    Seasoned Newcomer
    3 years ago

    Hi,

    I used to be able to log in to the store, but all I get now is this error code. I've attached a screen shot.

    If anyone can help, that would be greatly appreciated 

    TIA

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @kenface and @skyguytnfm,

    I've merged your thread into this one. Please check out the advice in the pinned post at the top of the thread and complete the account set-up. Once that's done, make sure the email you're entering when you go to log into the web store, matches the email address on the EA account.

    That should do the trick but let us know how you get on with that.

    All the best,

    EA_Lanna

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