Forum Discussion

6 years ago

Solved

Recurring TW Bug causing sporadic crashes (5/22/19) (5/26/19) & (6/5/19)

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 6 OS Version Latest (iOS 12.3.1) Ally Code: (Find it here: http://bit.ly...

bug

EA_HighCommand
6 years ago
Hi @KyJoe_Cool et all and thank you for the report.

We are already investigating the increased crash rate on older iOS devices (iPhone 6+ and older) and working on potential improvements.

retroarena

6 years ago

thanks for adding those details.

I can only add last time for me it crashed this TW when using grievous aoe against ns.

so it loaded the battle correctly (unlike my last GA where it just crashed when going in as you described in one of your scenarios)

but something made it overflow and made the app crash, this time mid battle.

its super frustrating and has to be solved asap. i know it can be very hard to trace/solve but so many people are having the same issue on ios over and over so i would kindly urge you to look into this matter deeper. there are plenty of examples posted. this is absolutely murdering the players experience.

KyJoe_Cool

6 years ago

For sure. I hadn’t seen anyone else list the possible scenarios in detail so I did. Your experience in this TW would fall under my scenario 1. Basically you’re engaged in battle (tapping abilities etc) and then out of nowhere the app crashes. Your last GA experience however would fall under my scenario 3 where you’re on the loading screen to enter the battle and all of a sudden the app crashes.

Yeah. I can’t wait for this to get fixed. How do you play the game? (iOS or android? Also iPhone/phone or iPad/tablet?)

KyJoe_Cool
6 years ago
Kinda surprised tbh that I haven’t even gotten a response back yet or at the minimum some sort of acknowledgement to this bug given the fact that’s it’s been several days since I first posted this. (Then again, I don’t know the turnaround time for a response back as this is my first topic here, so bear with me. lol)

This isn’t a fluke. This is a known issue. Simply put, it’s a well known fact right now that if you have an iPhone 6, you’re having this issue. It happened yet again to me tonight too. Luckily it registered my win of 20 banners (crazy enough) but crashed right after I won. And I’m even on high speed WiFi right now.

This happens to me personally multiple times every single tw. I would really love to be able to play this game and not have this happen anymore. I don’t wanna have to worry that I’m gonna have the app crash on offense and lose my squads and potential earned banners. I shouldn’t have to go full defense because of this or risk having my guild think that I slacked on offense when in reality I didn’t.

This really dampers the overall gaming experience and I’m not the only one who feels this way. I’d greatly appreciate a response back.

Thanks in advance, Joe