Forum Discussion

6 years ago

Solved

Recurring TW Bug causing sporadic crashes (5/22/19) (5/26/19) & (6/5/19)

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 6 OS Version Latest (iOS 12.3.1) Ally Code: (Find it here: http://bit.ly...

bug

EA_HighCommand
6 years ago
Hi @KyJoe_Cool et all and thank you for the report.

We are already investigating the increased crash rate on older iOS devices (iPhone 6+ and older) and working on potential improvements.

DRkwcrusher

6 years ago

Please sort this out EA, it’s been going on for ages now. At least allow the battle to be restarted. Loosing a squad for no reason is very annoying.

EdgeSunny

6 years ago

I have experienced those crashes during TW since April, it is more than annoying, I am losing the pleasure to attempt a battle for my guild, always fearing the next crash to happen, not fair! It always happens during TW, and only TW, sick also from technical support chat, who always suggest troubleshooting without even reading what you write, always the same unhelpful neverending story. Can’t stand this any longer, really!

Moreover, when I’m fighting against DR/Malak in pvp battles, 30% of the battles end up with fight buttons not showing up all of a sudden, can’t play any further, have to restart the app. Please do something, it is quite frustrating

EdgeSunny
6 years ago
Scenario 1-2-3-4 by the way....every single scenario!
- KyJoe_Cool
  6 years ago
  I almost forgot.
  
  Don’t forget to hit the ‘me too’ button if you’ve been affected by this. That way this gets the attention it deserves.
  
  Also. I myself have experienced all four scenarios like you EdgeSunny. And it’s been happening to me even long before April. (I used to play on a 5, now I’m on a 6.) Bout time that it gets fixed imo.
  - KyJoe_Cool
    6 years ago
    New info to report.
    
    Just right now at 10:50pm my time (est) I was battling in squad arena and the app crashed. What in the world is going on with this game?
    
    The iPhone 6 isn’t extinct by any means guys and gals. On the contrary. Look online. It was the best selling iPhone generation ever.
    
    Now it’s happening to me in squad arena too. In fleet arena, I’m already experiencing situations where sometimes mid battle the ability logos disappear. This is getting out of hand. Way too much.