refresh hard node, getting lag, and then my crystals dissapeared
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola Moto g5+
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976918248
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug it has happen 3 times to me... when I´m buying refresh for any hard node attemps, it gets laggy... then, it discounts my crystals for the refresh, but DONT refresh my attemps... like... I´m using 50 crystals on some hard node, then it discounts my 50 crystals, but I dont have my attemps.. even more, the cost of refresh that node has doubled (as I Did refresh the hard node, but it DIDN´T happened...) give me back my crystals, and fix that bug... if the game is lagging, send an error, and DONT MAKE MY CRYSTALS DISSAPEAR
Steps: How can we find the bug ourselves? when the game is lagging, buy hard nodes attemps
Connection Type Wifi
Please select your region South America
Country Chile
i dont make any screenshot, i wasnt expecting the bug....
Thank you for reporting the bug. Players tend to see this happen when their device experiences network lag.
If this happens again, I actually have force-closed the app and restarted it, and the additional Node Attempts appeared upon re-opening the app.
In the meantime, you can contact Customer Support to ask for reimbursement of your lost crystals.
