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Anonymous's avatar
Anonymous
7 years ago
SolvedApproved

Restoration of account after re-installation of game

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S7
OS Version Don't know
Ally Code: (Find it here: http://bit.ly/AllyCode ) 231-585-145
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug When I tried to download and install the 12/4/2018 update I got error code 910 in the Google Play Store. I then cleared caches and data from the Play Store, uninstalled SWGOH, rebooted my phone, then reinstalled the game. When I got back in it made me create a Google Play Games account and then didn't give me the option to restore my old account. Instead it started a new account for me and had me go through all the starter tutorials, never giving me a chance to link my original account. In the play store all my purchases are still there but the game only recognizes the new account. I need to have my original account restored/linked again.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

I have my Player ID and will send in a different forum 

  • Issue handled via PM and confirmed the lost account was restored. Closing as solved.

1 Reply

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Issue handled via PM and confirmed the lost account was restored. Closing as solved.

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