rewards for purchase did not arrive

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Iphone 12
OS Version 18.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 184-821-977
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I purchased the Tusken's LSB and didn't receive an award
Steps: How can we find the bug ourselves? i don't know
Connection Type Wifi
Please select your region Other
Country Russia

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I purchased the Tusken's LSB and didn't receive an award