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jhn0del2guzs's avatar
jhn0del2guzs
Rising Newcomer
9 months ago
Solved

Rogue 1 LSB Missing

Hello, I purchased the $15 bundle and the game took my money, but didn't give me the characters. I have tried to restore purchases, use the EA help, but nothing is working. Here is my ally code 224348194

4 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there. An advisor will need to take acre of this for you. Please follow the instructions here for opening a case. Thank you.

  • jhn0del2guzs's avatar
    jhn0del2guzs
    Rising Newcomer
    9 months ago

    How long does it typically take for a case? I submitted everything and I still haven't heard back.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Normally, you have a response within a day. Please keep an eye on your email for an update. You can also log in and check the status of your case. Just make sure not to resume it if you don't have a response. That will pull your case from the queue and cause a delay in responding.

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