ROTE is bugged, can't enter, stuck on loading screen

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung Galaxy S20+ 5G
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 571793788
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Can't enter ROTE. Get stuck on the spinning wheel/loading screen
Steps: How can we find the bug ourselves? try to enter ROTE
Connection Type Wifi
Please select your region North America
Country United States

‌

see above, pretty straight forward