Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? PhoneOS Version Galaxy s22Ally Code: (Find it here: http://bit.ly/AllyCode ) 418852357What type of issue do you have? GameplayHow often does the bug occur? Every time (100%)Summarize your bug The tutorial is stuck on ship blueprints. Everytime I log onto the game it takes me though to the ships page and won't progress. It seems to have effected my ability to carry out journey guide battles as I have the reqs but won't launch the battleSteps: How can we find the bug ourselves? Not sure you can looking at previous postsConnection Type WifiPlease select your region North AmericaCountry EnglandThe tutorial is stuck on ship blueprints. Everytime I log onto the game it takes me though to the ships page and won't progress. It seems to have effected my ability to carry out journey guide battles as I have the reqs but won't launch the battle

Hi all, and sorry to hear that you are having trouble. You should all be able to progress normally through a couple of tutorials now and once those are completed, start your selected Journey Guide event. Please let us know if that isn't the case.

Ship tutorial stuck bug | EA Forums

20 Replies

IdontwantnoEID
3 years ago
Experiencing the same issue. I hoped activating a random ship would help, but it seems the tutorial is trying to activate a specific ship or crew that is already active from the hyperdrive bundle.
This makes journey guide battles inaccessible as a result as well, since I assume they are waiting for their own tutorial sequence.
t49th3gs3zjo
3 years ago
Also experiencing same issue. Ally code: 946517241
I get the ship tutorial every time I start the app, and I'm not able to start any journey battles
IdontwantnoEID
3 years ago
Ally code 398-913-619
There seem to be other effects the stuck tutorial has on the game, which may prove tricky to track down or fix:
Quest rewards are erratic, not received immediately or even after first login of the day, will try to figure out when are they paid out
Basic training events work, but the tutorial that is supposed to play in them does not appear (noticed in Empire training event, not sure about others). This may mean that even if the ship tutorial issue is solved, there will be other stuck tutorials in the background blocking journey guide access.
IdontwantnoEID
3 years ago
@IdontwantnoEIDE.g. this quest did not pay out it's reward once completed, after relogging, or after any simmed battles (gw/fleet/ls/ds/cantina), but finally paid out after a failed manual fleet challenge.
ws9jj5txt0vy
3 years ago
I have exactly the same issue my Ally code is 437-963-156 please help fix this i cant play the game normally after buying the bundle.
ResxlveFate
3 years ago
I have also had this problem. Ally code 952-537-216. For some reason I was able to do a few journey guide battles just after purchasing the bundle… but now that I have the next requirements I cannot battle.
EA_HighCommand
EA QV Team
3 years ago
Hi all, and sorry to hear that you are having trouble.

You should all be able to progress normally through a couple of tutorials now and once those are completed, start your selected Journey Guide event. Please let us know if that isn't the case.
andrelaubscher01
Seasoned Newcomer
2 years ago
Am also experiencing this problem please I can't continue my game 😰 I attached a picture of where it freezes I Can't do anything from there Please do something about this I have been supporting you guys for a long time
andrelaubscher01
Seasoned Newcomer
2 years ago
Am also experiencing this problem please I can't continue my game 😰 I attached a picture of where it freezes I Can't do anything from there Please do something about this I have been supporting you guys for a long time
rp01r93oqsgp
2 years ago
Same issue here.